They should have just given him a new truck.

 

LOL.

Because of the transfer case grinding, the truck is in the shop right now getting the whole front axle assembly replaced. They heard a "BUZZ" in the front axle when testing which is why front axle is getting replaced.

However, the grinding is coming from the transfer case, so I dunno what they are doing. But, we will find out today or tomorrow when I get it back if it's fixed.

 

mez, a perfect truck to trade in on the new 1500 diesel! Oh we'll, I'm glad you're getting this one fixed.

 

Oh my gosh, you guys won't believe this.

Like I suspected, the front axle replacement didn't fix the problem. Service manager called and once again says the grinding is just the nature of the beast. He also says because of the grinding, the gear inside the transfer case is worn down on the one side. He wants me to go and he will explain why it's grinding, and that its normal.

So, according to this dealer, the below video is normal, and at only 4,000 miles wearing on the gears in the transfer case is normal.


Yes folks, backing up, stopping, changing to drive, then engaging 4h will produce a horrible grinding noise and cause wear on the gears, and its perfectly normal.

 

Sounds like you need a new dealer. And a T-case.

 

The only time I have ever heard a t case grind was if someone was doing it wrong or something in the tcase was worn OUT. I would fight for a new truck and something for your troubles!

 

I just called service manager back and left message. I told him I wasnt coming in tomorrow to listen to his excuses, fix the truck and call me when it's repaired.

 

I just got from driving a new Ram - mez, until you get a new engine or truck, I won't be back to Ram dealer...

 

If this is normal, let's take some test drives with their current new inventory of Rams on the dealership lot and see how many of them grind like this.

Surprise!

 

He says he got the same sound out of a 2013 he tested. I don't believe him.