I think the problem there is, DodgeCares isn't ALLOWED to comment on the various issues. They are likely handed 'canned' responses, or threads to post, and that's it.

 

My '09 had each side go once. The drivers side first early on (I don't remember the miles but guessing around 35-40k) and the passenger side soon after (maybe 50-60k). The dealer replaced the gasket and upgraded the bolts both times. They held and was still not leaking when I sold it in April 2017 at 120k miles. I'm at almost 30k on my 2017 and hoping that if they let go, it happens before warranty expires.

 

You are one of the lucky few then.

It would make sense to me that using better bolts should make them last longer at least. But, I've seen folks use grade 8 hardware, and still have them break.

 

Hi @Mike Sal and @HeyYou ,

If you are in need of additional assistance while in service, please send us a private message.

Darlene
Dodge Social Care Specialist

 

There's the catch......."while in service".......

 

Well, I don't need service, and don't go to the dealer even when I do. My truck has been out of warranty for over a decade..... Did Darlene even read the posts??

 

You wouldn't believe how many I worked on that said just use a grade 8 bolt, just to come back a few weeks later with that grade 8 bolt broke.

 

 

We are Customer Care Representatives, and therefore we are not trained to offer mechanical advice. We rely on our dealers to properly diagnose and assist with issues you may experience. We offer support through case management while your vehicle is in service (at the dealer) to make the repair process smoother. @Mike Sal and @Hey You , I addressed your posts to show that we are not silent, and we will offer assistance as best as we can when we are asked. Our account has been addressed multiple times on this thread for mechanical question, and we are unable to answer it. If you need assistance with your truck, we recommend you visit your dealer. If you need more support while at the dealer, send me a PM.

Please respect our team as we continue to fulfill our proper role on this forum in the way that we provide assistance.

@jkeaton This thread is in the "4th Gen Ram Tech" section of the forum, which is why I jumped in. Unfortunately, we are limited in the assistance we can provide for a 20+ year old vehicle.

Darlene
Dodge Social Care Specialist

 

We aren't really asking for mechanical advice, we are asking if Dodge/Ram is going to do anything for a known issue, that has been around since the 3rd generation trucks started using the Hemi. I can't count the number of threads on here, dealing with broken exhaust manifold bolts, some of whom, have had the repaired several times. Dodge/Ram deals with it under warranty, but, once the warranty expires, it's on the owner to pay for it. It is readily apparent that this is a design issue, but, when we ask about it, all we get is silence. Now, I understand that your job is as a go-between from customers, to dealerships/FCA in general, and they likely don't tell you anything at all about what they have in mind. Likely they just pass down guidelines on how to respond to such queries. (such as, Don't respond at all.......)

On a side note, I really don't expect ANY assistance on my 20 year old truck.