Another issue with my 2012 Durango - Remote Start
Champion
Joined: Jul 2011
Posts: 3,053
Likes: 28
From: Mopar HQ
(in a very calm tone) 
I'm not referring to your posts. I think they are very helpful...as they say don't shoot the messenger. I'm speaking specifically about Dodge themselves on why they give the dealerships information such as ETA Fix dates and not have the fix by then. I've taken my issue to my local dealership multiple times on this issue. They give me the same ETA fix dates. It's just getting old hearing come back later...still no fix.
I did however contact Chrysler Customer Care this morning to file a formal complaint on the remote start issue. Not sure if it's going to help any but...they even gave me the "We'll call you back withing 24 hours" message. I'll post their response to this issue when/if they call me back.
DodgeCares, Thanks for your input though.
I'm not referring to your posts. I think they are very helpful...as they say don't shoot the messenger. I'm speaking specifically about Dodge themselves on why they give the dealerships information such as ETA Fix dates and not have the fix by then. I've taken my issue to my local dealership multiple times on this issue. They give me the same ETA fix dates. It's just getting old hearing come back later...still no fix.I did however contact Chrysler Customer Care this morning to file a formal complaint on the remote start issue. Not sure if it's going to help any but...they even gave me the "We'll call you back withing 24 hours" message. I'll post their response to this issue when/if they call me back.
DodgeCares, Thanks for your input though.
Amateur
Joined: Mar 2012
Posts: 28
Likes: 0
One more month, and I'm calling an attorney. If anyone needs a good one, PM me. This is BS to wait this long for a common feature that encourages sales. Its called bait and switch in my business, regardless of intent. JMO
Last edited by Gibson74; Aug 28, 2012 at 10:20 AM.
Professional
Joined: Aug 2011
Posts: 189
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WOW how is this bait and switch?? They told you it comes with remote start. does it still start the vehicle.. YES! the added features are a bonus. Many factory remote starts only simply started it so when you get in the engine is warm and in return will have warm air.
Might as well start a class action suit while your at it!
Was it a mistake for "dodge cares" to give a release date yes, but he is simply going off what he was told. He can only tell you what his sources tell him and im sure the software engineers that are working on the problem are testing it though and though so this doesnt happen again!
PS My remote start works GREAT!!
Might as well start a class action suit while your at it!
Was it a mistake for "dodge cares" to give a release date yes, but he is simply going off what he was told. He can only tell you what his sources tell him and im sure the software engineers that are working on the problem are testing it though and though so this doesnt happen again!
PS My remote start works GREAT!!
Professional
Joined: Jul 2012
Posts: 109
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From: Wichita, KS
I don't get why you are so unhinged about this. They are working on it, it will get fixed.
Amateur
Joined: Mar 2012
Posts: 28
Likes: 0
Hey you are all entitled to your opinion, as am I. If your retort is to call names, and get personal then... well good for you. I expect to get what I pay for. If you don't then that's your perogative. This was a selling feature demonstrated to me on the lot when I was considering buying the vehicle. It's a feature I must have as it's hot all the time where I live. It's listed in the vehicle documents as a feature. I get it if it's not something you must have. How about we pretend it's something you really wanted when you bought it? I'm angry because #1, I've been ripped by Dodge before(along with many other people). Things happened to resolve our last problem and it took 2 years for a fix. I decided to give them another shot with a another family vehicle and this was a feature we really wanted. And , number two, it goes to show you how much priority Dodge is paying to this issue, It's obviously not a high priority, or it would be done by now. I own a business that makes thousands of new customers every year and if I sold them products that didn't live up to the sales pitch and took this long to make it right.. I'd be out of business.
Sorry if you don't get it. Sorry if you are okay for it to take 6 months to fix a silly programming issue like this. Keep buying the spin, that's okay. DO you really think it's taken this long to fix it, or do you think they just haven't done it. In my world, it would be high priority to fix an issue thats a feature on a product I HAVE ALREADY SOLD AND PROMISED.
Oh yeah.. don't forget your tax dollars helped save this company. You'd think their priorities would change to encourage sales.
Sorry if you don't get it. Sorry if you are okay for it to take 6 months to fix a silly programming issue like this. Keep buying the spin, that's okay. DO you really think it's taken this long to fix it, or do you think they just haven't done it. In my world, it would be high priority to fix an issue thats a feature on a product I HAVE ALREADY SOLD AND PROMISED.
Oh yeah.. don't forget your tax dollars helped save this company. You'd think their priorities would change to encourage sales.
Last edited by Gibson74; Aug 30, 2012 at 11:42 AM.
Amateur
Joined: Mar 2012
Posts: 28
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LOL! The added features? OK sir, when did they add this BONUS feature? I'll wait for your response......
How about if the Adaptive Cruise Control didn't work since the truck came out? Or how about the navigation not working for 6 months. Or maybe the LED interior lighting .....
Would those be BONUS features? Get real man. I hope you never own a business, or if you do, you are my competition.
How about if the Adaptive Cruise Control didn't work since the truck came out? Or how about the navigation not working for 6 months. Or maybe the LED interior lighting .....
Would those be BONUS features? Get real man. I hope you never own a business, or if you do, you are my competition.
Amateur
Joined: Mar 2012
Posts: 28
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With your logic, we don't need no stinking lemon laws, do we Sadars?.....
Do you even know what the law is in your state?
Rookie
Joined: Jul 2012
Posts: 54
Likes: 0
Hey you are all entitled to your opinion, as am I. If your retort is to call names, and get personal then... well good for you. I expect to get what I pay for. If you don't then that's your perogative. This was a selling feature demonstrated to me on the lot when I was considering buying the vehicle. It's a feature I must have as it's hot all the time where I live. It's listed in the vehicle documents as a feature. I get it if it's not something you must have. How about we pretend it's something you really wanted when you bought it? I'm angry because #1, I've been ripped by Dodge before(along with many other people). Things happened to resolve our last problem and it took 2 years for a fix. I decided to give them another shot with a another family vehicle and this was a feature we really wanted. And , number two, it goes to show you how much priority Dodge is paying to this issue, It's obviously not a high priority, or it would be done by now. I own a business that makes thousands of new customers every year and if I sold them products that didn't live up to the sales pitch and took this long to make it right.. I'd be out of business.
Sorry if you don't get it. Sorry if you are okay for it to take 6 months to fix a silly programming issue like this. Keep buying the spin, that's okay. DO you really think it's taken this long to fix it, or do you think they just haven't done it. In my world, it would be high priority to fix an issue thats a feature on a product I HAVE ALREADY SOLD AND PROMISED.
Oh yeah.. don't forget your tax dollars helped save this company. You'd think their priorities would change to encourage sales.
Sorry if you don't get it. Sorry if you are okay for it to take 6 months to fix a silly programming issue like this. Keep buying the spin, that's okay. DO you really think it's taken this long to fix it, or do you think they just haven't done it. In my world, it would be high priority to fix an issue thats a feature on a product I HAVE ALREADY SOLD AND PROMISED.
Oh yeah.. don't forget your tax dollars helped save this company. You'd think their priorities would change to encourage sales.
I bit my tongue when I read Baum's asinine "bonus" comment. But now that the door is open....nah, I shouldn't waste my time with ignorance.
I do however want to share a short story on how lucky I was the other day. My wife and I went out to eat and I asked the waiter if they had hamburgers. He said we sure do. So we each ordered a hamburger. When he brought us our hamburgers, my hamburger came with a bun while my wife's hamburger didn't. I was in disbelief! How lucky can a guy get! I didn't even ask for a bun on my hamburger. What a "bonus!"
PS My hamburger was GREAT!!
Registered User
Joined: Jul 2012
Posts: 12
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As entertaining as this is, and I'm sure as it'll continue to be, this thread has taken a turn.
It started because someone couldn't figure out why their a/c didn't work when they remote started their vehicle. Once it was leaned that there was a bug, DodgeCares announced that Dodge is aware of this and is working on a fix which was expected to be released on Aug 13.
That day came and went and, yes, we're all pissed however the conversations now are just becoming juvenile and insulting... not what these forums are intended.
Before you say, "If you don't like it then unsubscribe" I, too, am waiting for DodgeCares to announce the release date.
It started because someone couldn't figure out why their a/c didn't work when they remote started their vehicle. Once it was leaned that there was a bug, DodgeCares announced that Dodge is aware of this and is working on a fix which was expected to be released on Aug 13.
That day came and went and, yes, we're all pissed however the conversations now are just becoming juvenile and insulting... not what these forums are intended.
Before you say, "If you don't like it then unsubscribe" I, too, am waiting for DodgeCares to announce the release date.
Champion
Joined: Jul 2011
Posts: 3,053
Likes: 28
From: Mopar HQ
As entertaining as this is, and I'm sure as it'll continue to be, this thread has taken a turn.
It started because someone couldn't figure out why their a/c didn't work when they remote started their vehicle. Once it was leaned that there was a bug, DodgeCares announced that Dodge is aware of this and is working on a fix which was expected to be released on Aug 13.
That day came and went and, yes, we're all pissed however the conversations now are just becoming juvenile and insulting... not what these forums are intended.
Before you say, "If you don't like it then unsubscribe" I, too, am waiting for DodgeCares to announce the release date.
It started because someone couldn't figure out why their a/c didn't work when they remote started their vehicle. Once it was leaned that there was a bug, DodgeCares announced that Dodge is aware of this and is working on a fix which was expected to be released on Aug 13.
That day came and went and, yes, we're all pissed however the conversations now are just becoming juvenile and insulting... not what these forums are intended.
Before you say, "If you don't like it then unsubscribe" I, too, am waiting for DodgeCares to announce the release date.
I will post the fix as soon as it is released.
