The same thing happened to my tuner "The 0 programmer is temporarily disabled" I am really screwed at this moment.

I will wait until Monday morning to try this, just in case anything else happens. I think I will but SC on speed dial.

 

We all know what he's referring to

 

I took as he was appreciative Superchips values their customers investment. The Ram PCM/TCM combination is nothing to be taken lightly. Superchips knows what they are doing with it and have applied that knowledge to various years. That type of consistency is something that's valued by the consumer. My truck is driven daily, so it's important that it doesn't fail me. I believe that's what he was saying.


Sil

 

were are the superchips guys???? i want to hear from them not a SC thumper " no offense sil"

 

None taken. I never have time to entertain comments like this one on the forums. If I did, we wouldn't be at this point in the additional options process.

The Superchips folks don't work weekends. They'll most probably stop by tomorrow. I'll be chatting with the programmer tomorrow. I'll post up information as I receive it.


Sil

 

I hope they do get a chance to come on so they can explain what is going on with the new database and why some guys are having problems.

 

Sever I wasnt trying to point fingers.... I know it comes to eveyones mind when its worded like that. I am glad fellow DF members are not having the Tranny issue like we hear all about... I am just saying I am glad to see SC is taking the correct steps to give us a great product... Im not knocking diablo... Its kinda funny we all are dodge freaks in here but when it comes to tuners its almost like everyone is acting like the pro-ford, pro-chevy, pro-dodge battels.. I dont now squat when it comes to how your tuners work and havent read up on them either... All I know is I like what I got and glad to have it and works great for me... I would love to test out the diablo on my truck to make a comparison.. It was a crap-shoot when I decided and got chose SC... who knows maybe in a year Ill switch or something I read about comes out and is better.. BOTTOM LINE is they all work, thats great... Hope it stays that way...

 

hmmm, looks like someone screwed up a bit of code at SC.
if there was a problem with any other part/mod that we bought for our trucks that didn't even impact the useability, we'd say 'hmm, well, hope they fix it in a month or two'. seems like we're just beating these guys up more because they have made themselves too accessible.

 

Have any of you having the issue with internet update had the chance to contact customer service yet? If not please do so as soon as possible so that your issue cn be addressed.

Feel free to PM me your tuner SN's and some contact info so that I can forward this to engineering and help get the issue taken care of promptly.

Thanks,

Scott

 

seems everyone was waiting to hear from you guys on the forum first. Now that they know that customer service is the right avenue, I'm sure they'll be making the call.

I must admit, the 'failure rate' associated with this last update bugs me a little. is there an identified issue that is causing this?