Superchips Questions and Updates
#3111
09-14-2011, 10:19 AM
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The product covers a wide variety of vehicle applications. To determine what files are applicable to the host vehicle a stock read will be performed of the vehicles PCM which will provide the product with the year, make, model and factory equipped options of that vehicle before tuning can begin.
The product then provides you with applicable tuning levels and useable options that relate to your application.
Scott
The product then provides you with applicable tuning levels and useable options that relate to your application.
Scott
#3113
09-15-2011, 08:34 AM
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#3114
09-20-2011, 10:42 PM
I have a 3865 and i installed the 91 tune and tonight tried to up date and during the process i got two error codes..
(2) Key exchange error has occured
(M4) A read tuner data has occured
Any ideas ? Thanks for your help..
(2) Key exchange error has occured
(M4) A read tuner data has occured
Any ideas ? Thanks for your help..
#3115
09-21-2011, 01:31 AM
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I got the exact same error codes while I was just trying to update. Never had a problem updating my 3865 until now. Answers or recommendations are appreciated.
#3116
09-21-2011, 01:34 PM
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Workaround for Ram (3865) and Jeep(3875) update failure
Ron,
I'm going to post this in both Ram and Jeep forums. I was experimenting with potential workarounds for the current "(2) A key exchange error has occurred." and "(M4) A read tuner data error has occurred." update problems. I've tested this with both my 3875 (Jeep) and 3865 (Ram) Flashpaqs.
There are two ways to initiate an update or updates:
1) If you have additional USB ports available that have NOT been used to update your tuner in the past connect your tuner to that USB port AFTER you've started the Easy Updater software. You should receive a message that New hardware is found and Installing drivers... The Easy Updater should then refresh its scan and the message USB Port Open message gets displayed on the tuner and it will update. However, upon completion of the initial update, you will again receive the two Key errors above when Easy Updater does its rescan of the tuner. So what's next if there is more than one update to be applied? Go to the next, never used for tuning, open USB port. Or...
2) If you have no additional USB ports available... Right click My Computer and select Manage then click on Device Manager (Sorry starting Device Manager may be different for OSes other than XP). With the tuner plugged in, expand "Universal Serial Bus controllers" and scroll down to "USB Programmer", right click it and select Properties. In the Driver tab select "Uninstall Driver." You will be asked to reboot your machine. Reboot it and start the Easy Updater software then plug in your tuner. You will see "New Hardware found" and "Installing Drivers." The Easy Updater should then rescan your tuner and proceed with the update. Again upon the completion of the initial update you will again receive the two Key errors above. If you think there may be additional updates, repeat this step.
I hope this helps... Good luck!
Ron,
I'm going to post this in both Ram and Jeep forums. I was experimenting with potential workarounds for the current "(2) A key exchange error has occurred." and "(M4) A read tuner data error has occurred." update problems. I've tested this with both my 3875 (Jeep) and 3865 (Ram) Flashpaqs.
There are two ways to initiate an update or updates:
1) If you have additional USB ports available that have NOT been used to update your tuner in the past connect your tuner to that USB port AFTER you've started the Easy Updater software. You should receive a message that New hardware is found and Installing drivers... The Easy Updater should then refresh its scan and the message USB Port Open message gets displayed on the tuner and it will update. However, upon completion of the initial update, you will again receive the two Key errors above when Easy Updater does its rescan of the tuner. So what's next if there is more than one update to be applied? Go to the next, never used for tuning, open USB port. Or...
2) If you have no additional USB ports available... Right click My Computer and select Manage then click on Device Manager (Sorry starting Device Manager may be different for OSes other than XP). With the tuner plugged in, expand "Universal Serial Bus controllers" and scroll down to "USB Programmer", right click it and select Properties. In the Driver tab select "Uninstall Driver." You will be asked to reboot your machine. Reboot it and start the Easy Updater software then plug in your tuner. You will see "New Hardware found" and "Installing Drivers." The Easy Updater should then rescan your tuner and proceed with the update. Again upon the completion of the initial update you will again receive the two Key errors above. If you think there may be additional updates, repeat this step.
I hope this helps... Good luck!
#3118
09-21-2011, 07:27 PM
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#3119
09-21-2011, 08:27 PM
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You're welcome! Which step did you end up using?
#3120
09-21-2011, 11:03 PM
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I used another USB port. I try to update at a minimum once a month, so when the error codes came up, I got a little nervous...I have not had one issue with this excellent product and am not real computer savy...but your guidance was spot on. So this is an issue that SC is aware of and working on? Just asking out of curiosity.